Effective 23 October 2025
Privacy policy
Introduction
Dear Life (“we”, “us”, “our”) is committed to protecting the privacy of individuals (“you”, “your”) who visit or use our website (dearlife.com.au) and associated services. This Privacy Policy describes how we collect, use, disclose and otherwise handle your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the practices described in this policy.
Our Details
Business Name: DEAR LIFE CONCIERGE PTY LTD
BN: 691 575 078
Address: Post Office Box 401, Brighton VIC 3186
Email: karen@dearlife.com.au
Phone: +61 403 388 515
If you have any questions, or wish to access, correct or make a complaint about your personal information, please contact us at the details above.
What Is Personal Information
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. It includes things such as your name, contact details, date of birth, email address, phone number, session notes, and in some cases sensitive information.
Sensitive Information includes things like health data, biometric information, or membership of a professional association.
What We Collect and How
We may collect Personal Information from or about you when you:
Visit our website and complete forms (contact form, newsletter signup, booking request)
Register for consultation sessions or therapy and coaching services
Provide identity or verification documentation (for example ID or licences) for the purpose of client verification
Engage with our services (including online or in-person sessions), or receive our communications
We collect this information by fair and lawful means. We will only collect information that is necessary for our functions or services. When you visit our website, we may also collect technical information via cookies and analytics.
Purposes of Collection
We use your Personal Information for purposes including:
To provide you with the services you request (coaching, therapy, consultations)
To verify your identity and eligibility for services
To communicate with you (including by email, SMS and calls) about sessions, bookings, newsletters and updates
To manage our client records, maintain client histories and comply with professional obligations
For legitimate marketing purposes (with your consent, or if you do not opt out)
To improve our website, services and user experience, and to comply with legal or regulatory obligations
Disclosure of Personal Information
We may disclose your Personal Information to our staff and contractors who assist us in providing services; to third-party service providers (for example billing systems, email platforms, booking platforms and cloud hosting) subject to confidentiality obligations; when required or authorised by law; and with your consent.
If we send your Personal Information overseas (for example cloud hosting or email services), we take reasonable steps to ensure the overseas recipient is bound by privacy obligations at least as protective as the APPs. You may ask us for information about the countries to which we send your data.
Data Quality and Security
We take reasonable steps to ensure the Personal Information we collect is accurate, complete and up to date. We also take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. If we no longer need your Personal Information for any authorised purpose, we will take reasonable steps to destroy or de-identify it.
Sensitive Information
If we collect Sensitive Information (such as health-related information), we will first obtain your express consent unless an exception applies under the Privacy Act. We will handle Sensitive Information in accordance with higher standards of protection.
Cookies and Other Tracking Technologies
Our website uses cookies and other tracking technologies to improve your experience, analyse site traffic and for marketing purposes. You can manage or disable cookies using your browser settings, but this may affect your experience. If you want more information about the specific cookies we use and how we use them, you can contact us using the details above.
Access and Correction
You can request access to the Personal Information we hold about you, and ask for corrections if you believe the information is inaccurate, outdated or incomplete. We will respond within a reasonable period. There is no fee for making an access request other than any minimal costs permitted by law.
Complaints
If you believe we have breached the Privacy Act, please contact us using the details above. We will investigate your complaint and respond within a reasonable period. You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).
Direct Marketing
We will not send you marketing communications unless you have consented, or you have not opted out. Each marketing communication will clearly provide an option to unsubscribe or object.
Cross-Border Disclosures
If we disclose your Personal Information to overseas recipients, we will take reasonable steps to ensure those recipients do not breach the APPs. We will inform you of any country or region to which we are likely to send your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will publish the updated version on our website and advise by email as appropriate.
How to Contact Us
If you have any questions about this policy, you can contact us at:
Email: karen@dearlife.com.au
Address: Post Office Box 401, Brighton VIC 3186
Phone: +61 403 388 515